Terms of Use

These Terms and Conditions govern your use of this website and all purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy. Please review them carefully before using our site.

1. Eligibility to Purchase

You may use this website and place an order only if you:

  • Are at least the age of majority in your province or territory (18 or 19 years old); and

  • Are legally capable of entering into a binding agreement.

2. Product Use and Safety Notice

All skincare products sold by Inclusio Solutions are for external and personal use only. They are not medical treatments and are not intended to diagnose, treat, or cure any disease or condition.

We strongly recommend:

  • Reviewing all ingredients and instructions before use;

  • Performing a patch test before full application;

  • Discontinuing use if irritation or allergic reaction occurs;

  • Consulting a healthcare provider if you are pregnant, breastfeeding, have allergies, or are under medical care.

Nothing on our website should be taken as medical advice.

3. Pricing, Taxes, and Payment

  • All prices are listed in Canadian Dollars (CAD).

  • Applicable federal and provincial taxes (e.g., HST in Ontario) are added at checkout.

  • Accepted payment methods include [Visa, MasterCard, PayPal, etc.].

  • Payment must be made in full at the time of purchase.

Prices and product availability are subject to change without notice.

4. Shipping Policy (Canada Only)

Inclusio Solutions ships to addresses within Canada only.

  • Orders are typically processed within 1–3 business days, not including weekends or statutory holidays.

  • Shipping costs are calculated at checkout.

  • You will receive an order confirmation and a shipping notification with tracking (when available).

Delivery Time Estimates:

Delivery timelines vary by location. Please be aware:

  • Remote or rural areas — including parts of the Territories, Northern Ontario, and coastal regions — may experience longer delivery times than standard estimates.

  • Once shipped, we are not responsible for carrier delays, misrouting, or lost parcels. Risk of loss transfers to the buyer upon shipment.

5. Refunds and Replacements

Due to hygiene and safety regulations, we do not accept returns or exchanges unless a product is:

  • Defective;

  • Incorrect; or

  • Damaged during shipping.

To request a refund or replacement:

  • Contact us at [your-email@example.com] within 7 calendar days of receiving your order;

  • Include your order number, a description of the issue, and clear photo evidence.

If your request is approved, we will:

  • Issue a refund to your original payment method; or

  • Send a replacement product (subject to availability).

We reserve the right to decline refund or replacement requests that do not meet the above conditions.

6. Product Information and Availability

We strive to ensure all product information, images, and pricing on our website are accurate. However:

  • Actual product appearance may vary slightly from images;

  • We may limit purchase quantities per customer;

  • Products may be modified, discontinued, or temporarily unavailable without notice.

7. Website Usage and Acceptable Conduct

By using our website, you agree:

  • Not to use the site for any unlawful purpose;

  • Not to upload or transmit malware, spam, or harmful code;

  • Not to copy, misuse, or exploit any part of our website or content without written permission.

Unauthorized use may result in account termination or legal action.

8. Intellectual Property Rights

All content on this website — including product names, logos, text, graphics, and layout — is the property of Inclusio Solutions or its licensors, and is protected by Canadian copyright and trademark laws.

No part of this site may be reproduced, copied, or reused without written consent from Inclusio Solutions.

9. Limitation of Liability

To the extent permitted by Ontario and Canadian law:

  • Inclusio Solutions is not liable for any indirect, incidental, or consequential damages, including skin reactions, product misuse, or delays in shipping;

  • Our total liability is limited to the amount paid for the product that gave rise to the claim.

10. Indemnification

You agree to defend and indemnify Inclusio Solutions, its owners, staff, and partners from any claims, damages, or legal costs resulting from:

  • Your use of our products or website;

  • Your breach of these Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
Any disputes must be resolved in the courts located in Ottawa, Ontario.

12. Updates to These Terms

We may revise these Terms from time to time. The most current version will always be posted here with the updated Effective Date.

By continuing to use the site, you agree to the updated Terms.

13. Contact Information

For questions or customer support, please contact us:

Effective Date: August 1, 2025
Business Name: Inclusio Solutions
Registered In: Ontario, Canada
Website: www.inclusio-concept.com

© 2025 Inclusio Solutions. All rights reserved. Registered in Ontario, Canada.